Frequently asked Questions

Storage Length

What's The Minimum Storage Period?

The minimum storage period is one (1) month. You are welcome to stay for as long as you need storage.

Do I Need To Sign A Lease?

No you don’t. You simply sign a straight forward Storage Agreement prior to moving into your room. Your contract is a month-to-month agreement with Store-11.

How Do I Extend My Storage Period?

The storage contract will automatically be extended on a monthly basis unless we receive notice from you of your intention to move-out.

Payment & Insurance

What Forms Of Payment Do You Accept?

Store-11 offers you several payment options: Visa/Mastercard Credit/Debit cards, Cash and Cheques or Internet Bank Transfers.

Are There Any Other Hidden Costs?

No. Absolutely not!

Is There A Discount For Longer Term Storage?

From time to time, there will be promotional discounts given for longer term storage.

Is There Insurance Coverage For The Storage Contents?

Recognising that many business and domestic customers would prefer insurance protection over their items, Store-11 has worked with AON Singapore and MSIG Insurance Singapore, to provide coverage at competitive rates.

Storage Basics

What Can I Store?

You can store almost anything like furniture, documents, books, building materials, commercial stock, wine, antiques, sports equipment, your collectibles and any item you value.

If you are uncertain whether your items are allowed for storage at our facility, please do not hesitate to contact any of our staff and we will be happy to assist you.

What Can't I Store?

Items that do not meet requirements for safety are not permitted into storage. These items include

  • Hazardous materials such as explosive and inflammable goods
  • Perishable items which could decompose i.e. exposed foodstuffs
  • Living items such as animals and plants
  • Stolen or illegal goods such as drugs, firearms etc

How Often Can I Have Access To My Goods?

Accessibility at 24 hours a day. You can add or remove items from your storage room whenever you require.

How Secure Is Your Facility?

Our building is monitored with CCTV surveillance. Each individual door is installed with an alarm and you are in control with your own key.

Transfers and Cancellations

Can I Transfer To Another Room If I Find I Have Too Much Or Too Little Space?

You are welcome to move to another size room at any time to suit your storage requirements, subject to availability.

How Long A Notice Do I Need To Give You To Terminate The Storage Unit?

You need to inform us 14-days in advance when you intend to move-out.

Assistance and Services

Can I Purchase Boxes And Packing Supplies At Your Facilities?

Yes, all of our properties carry a variety of boxes, locks and supplies to make your move easier. We also sell packing supplies here on our website.

Do You Provide Removal Services?

Not at this time. However, we have a list of reputable removal companies which you can contact. You can contact our helpful staff for their details.

Is There Someone At The Store I Can Talk To If I Have A Problem?

Yes. We have excellent staff on-site at each of our facilities during office hours.